To ensure clarity for our valued customers, we want to emphasize that the processing times for your orders should be distinguished from the shipping times displayed during the checkout process.
Upon receiving your order confirmation email, please note that all orders undergo processing within a period of 1-2 business days (excluding weekends and holidays).
Shipping costs are calculated based on the total weight of the order and destination postal code. To ascertain your shipping expenses, kindly add all desired items to your cart. Then, continue to check out by clicking on the small white cart at the top left hand side of the page. From there, select “Calculate Shipping” and enter your delivery postal code. This will provide you with shipping quotes to choose from for your order based on the available services. Since our system is always shopping for the best possible shipping options, please note that pricing can fluctuate and is subject to change without notice.
Shipping timeframes for your order will also be calculated and displayed at checkout based on the shipping method of your choice. All orders ship from our Montreal, Quebec, Canada warehouse. Note that these timeframes are estimated, we do not guarantee delivery times.
| Shipping option | Estimated delivery time |
|---|---|
| Standard | 1-10 business days |
| Express | 1 to 4 business days |
Once your order has been shipped, you will receive an email notification from us.
If you have not received your order within 10 days of receiving the shipping confirmation email, kindly contact us at info@minogue-med.com with your name, complete address, and order number. We will then investigate the matter on your behalf.
If your order arrives late or damaged, we kindly request that you email us immediately at info@minogue-med.com with your order number and a photograph displaying the condition of the item. We handle these situations on a case-by-case basis and will make every effort to reach a satisfactory resolution.
If you have any further questions, please don’t hesitate to contact us at
